When Cole Davis founded Keystone RV in 1996 his vision was clear: to build quality RVs loaded with features and provide exceptional value to owners. To accomplish his goal, Cole would recruit and build a strong team, focus on keeping overhead low, and empower the people closest to the customer to make decisions.
Today, Keystone RV Company is the #1 manufacturer of towable RVs in North America with more than a million owners, 5,000 team members and over a million square feet of manufacturing in Goshen, Indiana and Pendleton, Oregon. Although a lot has changed, Cole’s wisdom still guides us. Our goal is to surprise and delight our owners at each and every touchpoint, providing them with the information, quality, and assurance they need to move in the direction of their dreams – to CAMP BETTER™
Shopping for an RV can be overwhelming, so Keystone is investing in a better online experience that helps users more quickly identify the Keystone models that fit their needs; in Key Connect™, an experienced shoppers’ support team that is here to answer questions and locate the perfect model; and powerful dealer training and resources so that Keystone customers have the best possible showroom experience.
INDUSTRY-LEADING PRODUCT INNOVATION
From the beginning, Keystone RV Company was built differently — focused, agile, and driven to deliver greater value to our owners. The Keystone Innovation Lab is a dedicated team of research and development engineers that are challenging norms and creating new standards for performance, comfort and safety. Learn about KeyTV™; Super SolarFlex™, and iN•Command™ SMART RV system and other behind-the-scenes innovations that set Keystone RVs apart from the crowd.
Product quality is a hallmark of a Keystone RV. Game-changing features like our color-coded 12V unified wiring standard, the Blade™ high performance air flow system; HyperDeck™ RV Floor; and Tru-Fit™ slide construction shatter barriers to deliver RV’s that perform better and are more durable. Keystone RV also has some of the highest manufacturing standards in the industry with exhaustive in-plant quality inspection and audit processes -- each team member the ability to stop the line if they have a concern. An autonomous secondary quality inspection facility and team provides an additional review and measure of security. Lastly, it is reasonable to expect that any RV will need some service as it begins its life on the road and Keystone provides a terrific 1-Year Limited Base Warranty and 3-Year Limited Structural Warranty and Owner Relations Team to help during that “shake down” period.
WORRY-FREE CUSTOMER SERVICE
While an authorized Keystone RV dealer is the first stop for parts and service, the Keystone Owner Relations Team is a group of dedicated customer service specialists who are here to help answer any questions owners have about the operation, maintenance, and the overall functions of your RV. We have created and continue to add to a library of How-tos, FAQs, and Do-It-Yourself videos designed to help Keystone owners keep their RV out of the shop and on the road.
When you choose Keystone, you become a part of the largest camping family in North America, and we are here to celebrate and support you. We build Keystone RV’s to carry you forward – to transport you to the moments, memories, and milestones that turn your daydreams into reality, to help you Live It Out. As an owner, you play a special role in our company’s evolution and we are grateful for each and every member of our Keystone Nation.