Monday August 26, 2013
(Goshen, Indiana) Keystone RV Company announced today the launch of a $250,000 scholarship program for Keystone and Dutchmen dealers in conjunction with the RVIA/RVDA technician training program. The initiative is designed to help assure the availability of certified RV technicians now and into the future.
According to Keystone vice president of customer service Randy Mast, “Our substantial commitment emphasizes the importance we place on certified technicians to customer satisfaction and the long term success of our industry. Keystone’s experience has shown that well educated technicians diagnose and perform repairs correctly the first time leading to less down time for the customer and few returns for repeat repairs. A satisfied customer results in repeat sales for Keystone and our approximately 900 dealers throughout the United States and Canada.”
The creation of this scholarship fund is welcome news for RVDA. "One can only stand up and applaud exemplary leadership demonstrated by Keystone and Dutchmen," said RVDA Chairman of the Board Jeff Hirsch of Campers Inn. "Recognizing the importance of certified and re-certified technicians, they have made an investment on behalf of their customers. Our livelihoods are hinged on a good customer experience. Matt Zimmerman, President of Keystone and Dutchmen, has committed two-hundred and fifty thousand dollars to their dealer network to further educate technicians. I believe this shows extraordinary vision on behalf of our industry."
RVIA president Richard Coon also commends Keystone. “RVIA has worked tirelessly in pursuit of expanding the number of certified RV technicians across the RV industry, and this new scholarship program announced by Keystone and Dutchmen for their dealers is exciting news and a huge boost to our industry’s efforts,” said Coon. “This is an unprecedented show of manufacturer support for the industry’s RVST program, and hopefully it will spur others to pursue similar initiatives.”
Applications will be accepted September 3, 2013 through October 4, 2013.